Frequently asked questions

What is your lead time for ordering corrugated?

Three business days to produce plus normal transit as soon as order is received.

To whom should I send corrugated orders?

Please send all orders to CustomerService-US@packsize.com, which will be quickly processed by our Customer Service team.

How do you invoice when each corrugated bale has a different size?

We invoice in square feet. If we use the example of a newspaper press, we shoot for 100 news papers, but sometimes get 103 papers or 97 papers. Since we are committed to reducing our environment impact, we do not over run the order and cut off the excess to dispose just to get the square footage to be exact.

Who do I call when I have a question or problem with the machine?

We have a 24/7 support hotline. Please call 801-944-4814 and select option 3
or email support-us@packsize.com

Who maintains the machinery?

Packsize manages all the preventative and emergency maintenance on the machines through our regional engineers. A wide assortment of spare parts is kept directly on the machine for your use.

What can our employees maintain on the machine?

We ask that the maintenance employees know how to change blades and adjust the blade height. We provide all training for this.

What kind of training is provided to our floor employees and maintenance personnel?

We provide all operational training on the machine during installation. This typically takes two hours and includes all safety aspects of the machine, operating, cleaning, manuals, spare parts, operator panel, designs, etc. We also provide a two hour maintenance training focusing on LOTO, changing blades, schematics, manuals, blade height, air and power, our PM program and schedule, and safety.

Can I make modifications to the machine?

We ask kindly that you do not and that you engage the technical support team for alternative solutions based on our experience.

What happens if my machine breaks down and quits producing cartons?

We have a 24-7 hotline support number with regional clusters of field service engineers who provide technical support. 95% of all phone calls are resolved within five minutes on the phone. 98% are resolved within two hours. If an engineer needs to be dispatched then they will be immediately. We understand that the machine cannot shut your business down and take this very seriously. Our uptime percentage consistently runs in the neighborhood 99.95 to 99.98%.

What is the total footprint of the machine loaded?

Packsize EM6-50 = 20’ X 20’
Packsize EM7-25 = 10’ X 10’

What power and air requirements are there?

The machines (all) run on 480 VAC 3 phase 16 amp power.
The auto gluers run on the following two power options:
Option 1: 208/120 VAC 3 phase, 4 pole 5 wire, 20 AMP (3 phases, neutral, and safety ground)
Option 2: 220 VAC single phase, 3 pole 4 wire, 20 AMP (2 single phases of 110V neutral, and safety ground)

Are the machines easy to move?

The EM7-25 can be moved by a pallet jack and the EM6-50 can be moved easily with a forklift.

Is the machine safe and what kind of safeguards are in place to prevent injury?

The machine is manufactured in our facility in Sweden and is CE certified. All pneumatic control of the machine is disabled if light ribbons or interlock safety devices are tripped to avoid injury. There is also guarding where needed. Additional safety guarding such as railing can be added by the customer to keep people away from the machine if so desired.

How long does it take to install a Packsize system?

Most installations take only one week. A cassette changer system takes two weeks for a complete installation.

How fast is the machine?

This really depends on the design being made but a standard regular slotted container (RSC) takes approximately eight seconds to make. A larger box can be anywhere from eight to 15 seconds.

How fast is the auto gluer?

The average cycle time for the auto gluer is three seconds to perform the gluing operation.

Does the machine need to be connected to our network?

The machine does not need to be connected to function but if remote troubleshooting is needed or desired, a network connection is needed. An analog telephone line can also allow remote support through the modem.

Can I use a barcode scanner with the machine?

Yes you can. We use Symbol scanners or we can pair with your scanner as long as it is capable of sending a delimited text file to the machine.

What is the biggest box a machine will make?

The biggest box is a factor of the widest web width of 96” and the typical 1200 linear feet in a standard bale of 32ECT C flute material.

Will the machine print a label or graphic on the corrugated being made by the machine?

The machine will not print on the actual corrugated but can sync with a labeling system, such as a Zebra 105 or Zebra Gk420t, to produce a part number or graphical label. There is also random repeat printing available on the corrugated during the actual manufacture of the material itself.

Can I use my own glue for the auto gluer?

We have worked very closely with the maker of our glue to make sure it works exactly as needed in our equipment. We suggest using the recommended adhesive.

Will the machine make more than one box at the same time?

The machine can make two to three boxes out of the same corrugated width at the same time but not from two different corrugated widths at the same time.

How many designs will be loaded on the machine?

We can load as many designs as needed. We use the Fefco design system that allows for numerical management of designs. A catalog can be provided and design requests can be accommodated based on the need for a design not loaded on the machine. As long as the design does not need to have radii or angled shapes, we can make it on the machine. We have plenty of customers who literally have thousands and thousands of designs loaded on their Packsize machine.

Can I design my own box on the machine?

You will have access to a wide array of designs on the computer’s design library to choose from that allow for custom dimensions. If you need a special design, all you need to do is send a drawing to our support team and they will deliver the needed design to you for loading on the machine.

Will I know or have access to the history of what has been made on the machine?

Yes. There is a history file that is kept on the machine database that can be used for reporting purposes such as quantity of parts, total material used, fall of percentage, etc.

Is the machine better for single piece flow, batch production, or supermarket small lot production?

We always strive for single piece flow integration but recognize the values associated with batch and small lot production when needed. Therefore, the machine is best used where it drives the most value for the customer’s situation.

What happens if the machine cannot keep up with my demand?

There are numerous strategies here from working an off shift for batch production of cartons to special designs to create efficiencies. Another option is to deploy a second or third machine if the volume dictates it. Most of the machines at Packsize are only actually running on average about 30% of the total available time to produce.