Packsize Enhances Customer Experience and Real-time Tech Support Reliability with PackAssist
A new Packsize Care™ program enhancement, PackAssist™ gives customers a powerful, interactive tool to expedite technical support interactions with Packsize.
SALT LAKE CITY — April 4, 2018 — Packsize, a multinational On Demand Packaging® technology company, today announced the immediate availability of PackAssist™, a new software offering that gives its customers real-time remote technical support and assistance. Designed to simplify and enhance these interactions, PackAssist™ underscores Packsize’s commitment to reliable system uptime and performance and is part of the manufacturer’s Packsize Care™ program that accompanies every system contract.
Upon installation, a packaging operator can utilize PackAssist™ as necessary to instantly create, track, and display a troubleshooting case number, alleviating the need to contact Packsize by phone. The Packsize technical support team is immediately notified of the case, including all customer and machine information. In addition, PackAssist™ queues the customer’s preferred contact number and prompts a return support call from the appropriate Packsize technical support representative.
As a Packsize Care™ program enhancement, PackAssist™ can be added to a customer’s On Demand Packaging® system for no additional charge. PackAssist™ is currently available and supported in the United States, Canada, and Mexico. Provided in English or Spanish, PackAssist™ requires a Microsoft Windows 7 operating system or higher for installation.
For more information on PackAssist and/or to learn about the advantages of On Demand Packaging® solutions, contact [email protected] or call 801.944.4814.
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Packsize is a multinational technology company with headquarters in Salt Lake City, Utah. Packsize develops, manufactures, licenses, supports, and sells On Demand Packaging® software, systems, and solutions. Packsize makes it possible to make a right-sized box for every product, on demand, and is leading On Demand Packaging® operations into the fourth industrial revolution. Learn why leading brands embrace Smart Packaging for a Healthy Planet® at www.packsize.com, or call 801.944.4814, and follow the company on Twitter, LinkedIn, and Facebook.