April 4, 2018

Packsize Enhances Customer Experience And Real-Time Tech Support Reliability With PackAssist

A new Packsize Care™ program enhancement, PackAssist™ gives customers a powerful, interactive tool to expedite technical support interactions with Packsize.

SALT LAKE CITY — April 4, 2018 — Packsize, a multinational On Demand Packaging® technology company, today announced the immediate availability of PackAssist™, a new software offering that gives its customers real-time remote technical support and assistance. Designed to simplify and enhance these interactions, PackAssist™ underscores Packsize’s commitment to reliable system uptime and performance and is part of the manufacturer’s Packsize Care™ program that accompanies every system contract.

Upon installation, a packaging operator can utilize PackAssist™ as necessary to instantly create, track, and display a troubleshooting case number, alleviating the need to contact Packsize by phone. The Packsize technical support team is immediately notified of the case, including all customer and machine information.  In addition, PackAssist™ queues the customer’s preferred contact number and prompts a return support call from the appropriate Packsize technical support representative.

As a Packsize Care™ program enhancement, PackAssist™ can be added to a customer’s On Demand Packaging® system for no additional charge. PackAssist™ is currently available and supported in the United States, Canada, and Mexico. Provided in English or Spanish, PackAssist™ requires a Microsoft Windows 7 operating system or higher for installation.

About Packsize
Packsize transforms how businesses and their customers experience packaging – from packing to unboxing. Since introducing Right-sized Packaging on Demand in 2002, Packsize has become a recognized supply chain and sustainable packaging industry leader in North America, Europe, and the Asia-Pacific. As a partner and trusted advisor, Packsize unlocks the hidden potential in its customers’ supply chain and creates custom packaging process flows that consider every step – from the warehouse floor to the customer’s hands. Packsize is reimagining packaging and accelerating the path to a more sustainable future. Follow Packsize on LinkedIn.


Packsize Media Contact
Jessica Wheeler

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